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FAQ

1. What is TagMyTaxi?

Tagmytaxi a mobile taxi booking solution resembles features of Uber taxi booking , plus more. With Tagmytaxi, taxi booking process has gone one step ahead compared to other apps. Android & IOS Mobile apps for drivers, passengers and a convenient taxi dispatch software for the taxi companies makes the users of the Tagmytaxi software to gain a all new experience.

2. Why should i use TagMyTaxi?

Brand’s the taxi company having an personalised app for their drivers and passengers. Recurring and loyal customers as the software is easy to use and saves the passenger's history. Companies can perform complete CRM activities and extract reports from the admin panel. We have kept our software easy to customize and are always open for suggestions to improve on our software resulting it as a software with efficiency at its best.

3. Will TagMyTaxi suit to smaller taxi company ?

Yes, Suitable to small, mid and a large size taxi business. If you are looking for a all new business in an ever green field of travel and transport facility, then Tagmytaxi can turn out to be one of your key seed .

4. Is TagMyTaxi easy to use and affordable ?

Yes, Tagmytaxi is very user friendly and affordable. Tagmytaxi lets the taxi companies imply the software instantly giving no rooms to delay in their ROI. In context to expensive and branded software like Uber , we have tried giving our clients Uber like experience in their own budget with their own brand logo. This product will maximize taxi companies communication with their apt customers and vice versa.

5. What do i need to have to work upon TagMyTaxi?

Tagmytaxi requires no extra hardware or equipments . All needed is a smartphone and a PC connected to internet. Gives a high-tech working environment to the company keeping a close pace with technological advancements. Login from anywhere anytime. TagMyTaxi will easily fit to your existing taxi business.

6. What should i do if my system crashes in the middle of the night?

With our 24/7 support team, we never let you handle a problem alone. Reach us upon telephone or mail or live chat or Skype. There is always someone to help you get out of your problems at the earliest.

7. How should i buy TagMyTaxi?

Visit our pricing page to know about our pricing plans . Contact us and you will be assisted by our representative giving you complete details with demo, technical details, pricing plans and procedures. Once payment gets realized, you will be sent with your login credentials , Free installation and technical support to instantly ensure a smooth taxi business process.

8. Do I need to pay any additional fees or charges?

No, there is no extra fees or charges. We only charge based on the pricing plans displayed in the pricing page.

9. Can TagMyTaxi get white labelled, Redistributed, Resell?

No, you cannot White label, Redistribute, Resell TagMyTaxi platform to third person. You are the sole proprietor to the entire Platform. You can use this platform for your own purpose only with your brand logo.

10. How quickly can i have my company up and running?

Depends upon the company size ,Mostly it took 3 days to be up and running after signing up the contract, process payment and setting up dispatch software, driver apps. It took a little more time in big taxi companies as they had to set up software and driver app in all their vehicles. But we have a team all set to meet your needs efficiently on time.

11. I have more questions, what do I do?

Feel free to contact us for any reason over any mode of communication http://www.tagmytaxi.com/contact-us.html .

 

Passenger App

1. What is Passenger App ?

Passenger app is a freely downloadable, GPS based taxi booking app letting passengers to book their taxi from anywhere .

2. Why should a taxi company have a passenger app under their taxi brand ?

A taxi company can have their own personalised passenger app with their brand name to enhance their market image, provide passengers with a easy mode of booking their taxi and thus keeping the taxi company technically updated.

3. How many concurrent passenger can Tagmytaxi solution support ?

Tagmytaxi solution can handle unlimited number of concurrent passengers at the same time. it's powerful, dynamic and accurate to each and every trip request.

4. Why should a passenger login using Facebook ?

Logging in using Facebook credentials helps the passenger to reuse the same credentials for booking taxi. No more remembering another Username and password.

5. Who will have access to passenger profile ?

Passenger profile can be accessed only by the Taxi company and their dispatchers.

6. Can taxi company block a particular passenger app ?

Yes, Taxi Company can block any passenger anytime under circumstances like spam booking, dispute making passengers, credit card faults or any other reasons.

7. Can the Menu tabs of passenger app be customised ?

Yes, Tagmytaxi solution is completely open source and thus can be customised as per taxi company needs.

8. What should be done if no taxis are available ?

Passenger can change his taxi model preference or re-book taxi after sometime under unavailability of taxis. Passenger also has an option to phone call the taxi company to book a taxi.

9. What should be done if driver rejects the passenger request ?

Passenger app is designed in such a way that it takes only few seconds to confirm the trip from driver side. Incase the driver rejects the particular trip, then the trip request is sent to the next nearest driver .

10. Will the passenger know about the driver who has accepted to take up the trip ?

Yes, passenger can view driver name, driver image, taxi number, driver ratings, option to call driver and estimated arrival time of the driver once the passenger's trip request is accepted.

11. Can passenger call the driver ?

Yes, passenger can call the driver using the passenger app.

12. Can the passenger cancel a trip while driver is on the way to pick up location ?

Yes, passenger can cancel the trip while driver is on the way to pick up location. Passenger will be charged upon his credit card with cancellation fee instantly. Can the passenger know how much time will the driver take to arrive at pick up location ?

Yes, Passenger can know estimated arrival time of the driver once the passenger's trip request is accepted.

13. What is trip history?

Trip history menu tab consist of all the past trip and future trip details of that particular passenger day wise, month wise and summary wise. This helps the passenger to plan his trip, compare his trip and keep a track upon taxi e-receipts.

14. What is recurrent bookings ?

Recurrent booking is where a passenger can book taxi for days together at the same time from same pick up location at one booking. This is mainly helpful to school students, college students, corporate professionals who require taxi on daily basis. Booking can also be made for alternate days in a week.

15. Can passenger track the route of his ongoing trip?

Yes, Passenger can track the route of the ongoing trip using GPS in the passenger app.

16. How does the waiting timer works ? how will it be charged?

Waiting timer is one unique feature in Tagmytaxi solution where passenger can halt the taxi in the middle of the trip for a specific time and again start the trip from that point to the destination. This waiting time can be calculated and charged based upon the taxi company norms.

17. Will the credit card of passenger be charged in advance to trip ?

No, Passenger will be charged with taxi fare only after completion of the trip.

18. What is the use of making a particular credit card detail default ?

A passenger can save one or more credit card details in the passenger app and any one credit card can be made default so that taxi fare will be charged only from that default credit card. The default credit card can be changed anytime by the passenger. This feature is designed for the convenience of the passenger.

19. Can the passenger pay for the trip in cash ?

Yes, passenger can pay in cash after completion of the trip. Passenger has to intimate the driver while processing the payment from driver app to select payment mode as "cash". This payment mode will be reflected in taxi company's admin panel so that the taxi company can track and collect the cash from the driver.

20. What is group account ?

Group account is where the prime account holder adds secondary account holders under him to allow secondary cardholders to use a common credit card for trip fare payments. This is very helpful in corporate sectors or within the family members.

21. Can the passenger share his trip fare from Group account ?

Yes, Passenger has an option to pay the trip fare from group account. Passenger has to be registered and approved by the taxi company to avail the privilege of group account.

22. Will the passenger receive any receipt or invoice of the trip ?

Yes, Passenger will receive e-receipt after the trip completion in his passenger app and a trip invoice in his registered email ID.

23. Why should the passenger rate the driver ?

Driver ratings is a medium through which passenger can convey their trip satisfaction and Taxi company can monitor driver capabilities.

24. What happens when passenger social shares the trip?

Social sharing trip is sharing the trip experience with friends in their social networking site. Taxi companies might also provide reward points to do such social share and in return taxi company is advertised in the social networking sites. Passenger can or need not social share his trip.

25. What should a passenger do if he has any feedback about the driver or taxi ?

Passenger can contact the taxi company through the passenger app using about us page and give away feedback.

26. More doubts about passenger app, What should be done ?

Feel free to contact us for any reason over any mode of communication. http://www.tagmytaxi.com/contact-us.html

Driver App

1. What is Driver App ?

Driver app is meant to respond its passengers trip request. Each driver have their own login credentials . Upon activating GPS over driver app , taxi companies can easily track taxi movements, assign trips, organize their position and manage drivers in a more efficient way.

2. Why should a taxi company have a Driver app under their taxi brand ?

A taxi company can have their own personalised driver app with their brand name to enhance their market image, provide drivers with a easy mode of accepting trip requests and thus keeping the taxi company technically updated.

3. How many concurrent Drivers can Tagmytaxi solution support ?

Tagmytaxi solution can handle unlimited number of concurrent drivers at the same time. it's powerful, dynamic and accurate to each and every trip request.

4. What if the driver forgets his password ?

Driver has an option to click upon "forgot password" , then enter mobile number and thus receive the password as SMS on that particular mobile number.

5. Can one driver have more than one logins ?

No, one driver can have only one login. This helps to keep a track upon particular drivers activity.

6. Will the taxi company have backup to driver password ?

Yes, Taxi company will have back up for driver password. i.e taxi company can change the driver password anytime using the admin panel.

7. Can taxi company block a particular driver app ?

Yes, Taxi Company can block any driver anytime under circumstances like misuse of driver app, malpractices or any other reasons.

8. Who will have access to Driver profile?

Complete driver profile can be accessed only by the Taxi company and their dispatchers. Passenger can access a particular driver profile (limited details) once trip request gets confirmed.

9. What happens if the driver is offline ??

Driver can go offline during recess, taxi services or any other reason. A driver who is offline will not be reflected in the passenger app to book taxi. Taxi company can track the driver who is offline upon the taxi company admin panel.

10. What happens if driver rejects the passenger request ?

If a driver rejects a passenger request due to some reason, then the passenger would get a notification to try booking the taxi again. At the next trip request, the server would automatically allot the passenger with the next nearest driver.

11. Will the driver have access to the passenger details who has requested the trip ?

Master admin panel of the taxi company has a setting to hide or show passenger details to driver. Driver if having an access to passenger details can maximum view passenger name, passenger profile image, passenger pick up location and can call the passenger.

12.What is waiting time ? how should a driver operate that ?

Waiting timer is one unique feature in Tagmytaxi solution where passenger can halt the taxi in the middle of the trip for a specific time and again start the trip from that point to the destination. This waiting time will be calculated and charged based upon the taxi company norms.

13. Can the driver change the route as per passenger request ?

As the drop location is not mandatory to be mentioned while booking the cab, the passenger can change the route as per their convenience towards the destination. Driver can view the route using GPS in the driver app . Similarly taxi company can track the taxi movements using GPS in the admin panel.

14. Will the driver get intimation about recurrent booking?

Recurrent booking is managed by the dispatchers. Dispatcher assign taxi to the nearest driver using dispatcher panel and thus driver get notified to the recurrent booking.

15. How will the driver process payment ?

Driver app has an option to automatically calculate the taxi fare. Driver can select the mode of payment and process the payment. Once the payment is processed, passenger will get the e-receipt.

16. Why should a driver get ratings ?

Driver ratings is a medium through which passenger can convey their trip satisfaction and Taxi company can monitor driver capabilities.

17. What is Trip Id ?

Every trip and every trip transaction has a Trip ID. This will be like a reference ID to passengers , driver , dispatchers , taxi company to extract trip details.

18. What is ongoing trip ?

Ongoing trip in the driver app states the details of the trip in transit. It shows the passenger details, trip pick up location, drop location and the GPS route map.

19. What is statistics in driver app ?

Statistics in driver app shows the total trips completed, trips rejected, time driven and Total earnings.

20. What is assigned taxi?

Assigned taxi tab in the driver app makes the driver aware about the taxi assigned to him and its details for the specified timing.

21. What should the driver do incase of any dispute with passenger ?

Driver can contact the taxi company through the Driver app using help page.

22. How does driver receive his remuneration ?

Driver app is not taking care of the driver remuneration. Taxi company can formulate their own norms for this matter.

23. More doubts about driver app, What should be done ?

Feel free to contact us for any reason over any mode of communication. http://www.tagmytaxi.com/contact-us.html

Dispatcher panel

1. What is Dispatcher panel ?

Dispatcher panel is a online portal can take telephone booking , manage drivers and assign trips. This booking system can be operated as dispatching call centre in a taxi companies premises or offshore.

2. Why should a taxi company have a Dispatcher panel under their taxi brand ?

Dispatcher panel is for dedicated dispatchers of taxi company. Dispatcher panel helps to add phone bookings, manage bookings and search trip history easily. Recurrent bookings can be automated. Has setting for Manual or Auto-dispatch of taxis and thus not missing any passenger from any mode of communication. This keeps the taxi company technically updated.

3. How many concurrent Dispatchers can Tagmytaxi solution support ?

Tagmytaxi solution can handle unlimited number of concurrent dispatchers at the same time. it's powerful, dynamic and accurate to each and every trip request.

4. Can taxi company block a particular Dispatcher?

Yes, Taxi Company can block any dispatcher anytime under circumstances like misuse of dispatcher panel, malpractices or any other reasons.

5. Will the taxi company have backup to dispatcher's password ?

Yes, Taxi company will have back up for dispatcher password. i.e taxi company can change the dispatcher password anytime using the admin panel.

6. What details can a dispatcher view in dispatcher panel ?

Master admin panel of the taxi company has a setting to hide or show specific details to dispatcher. Generally a dispatcher of one region will not have access to the details ( details of driver & passenger, reports) of another region and the same thing is applied in Tagmytaxi solution.

7. What roles does a dispatcher play in taxi booking ?

Dispatcher is one integral part of the company as it holds the responsibility to take up phone bookings, manage bookings, manage drivers, taxis , payments and reports in his region. Like wise many dispatchers are added to their respective regions.

8. How to make recurrent booking?

Recurrent booking is where a passenger can book taxi for days together at the same time from same pick up location at one booking. This booking is added and managed in the manage recurrent bookings tab in dispatcher panel. Booking can also be made for alternate days in a week. Notifications are set up for recurrent bookings.

9. How google map in dispatcher panel helps ?

Google map in dispatcher panel helps the dispatcher to locate the real time and exact position of the passenger's pick up location and the driver's location and thus assign the nearest driver immediately.

10. Can the dispatcher panel be customised to taxi companies needs ?

Yes, Tagmytaxi solution can be customised as per taxi company needs.

11. Is the dispatcher panel details updated in realtime ?

Yes, Tagmytaxi solution has good uptime and runs in the cloud. So each and every trip happenings has a real time updation.

12. How can a dispatcher keep a check upon trip ?

Dispatcher using Google maps can have a check upon the trip. All the details like pick up time, travel time, waiting time, travel route, trip fare, mode of payment etc can be known from dispatcher panel.

13. How to extract details of a particular trip / driver or passenger ?

Dispatcher panel has search and filter options to extract trip / driver or passenger details using date, name, Email Id, trip ID, status, payment type in each module.

14. What is favourite location ?

Favourite locations are just like bookmarks of the location that are frequently booked by the passengers. Dispatcher can save such locations for easy access while taking bookings.

15. What is favourite journey ?

Favourite Journey are like bookmarks of the favourite pick up location and drop location that are frequently booked by the passengers. Dispatcher can save such locations for easy access while taking bookings.

16. How does dispatcher receive his remuneration ?

Dispatcher Panel is not taking care of the Dispatcher remuneration. Taxi company can formulate their own norms for this matter.

17. More doubts about dispatcher panel, What should be done ?

Feel free to contact us for any reason over any mode of communication. http://www.tagmytaxi.com/contact-us.html

Company Admin Panel

1. What is Company Admin panel ?

Company admin panel is implemented in big taxi companies which has several branches in various states and cities. Company admin panel handles dispatchers, drivers, passengers and transactions within its geographical limits. There can be many company admin panel within the taxi company dominated by one master admin panel. Company Admin panel automatically updates itself with every transactions occurring in its geographical limits. Company admin panel has all the features of dispatchers panel. Small taxi companies can eliminate this panel if they aren't spread across various states or cities

2. How many concurrent company admin panel can Tagmytaxi solution support ?

Tagmytaxi solution can handle unlimited number of concurrent company admin panel at the same time. it's powerful, dynamic and accurate to each and every trip request.

3. Can taxi company block a particular company admin panel ?

Yes, Taxi Company can block any company admin panel anytime under circumstances like misuse of company admin panel, malpractices or any other reasons.

4. Will the taxi company have backup to company admin panel's password ?

Yes, Taxi company will have back up for company admin panel's password. i.e taxi company can change the company admin panel's password anytime using the master admin panel.

5. What details can be viewed in company admin panel ?

Master admin panel of the taxi company has a setting to hide or show specific details to company admin panel. Generally a company admin panel of one region will not have access to the details ( details of driver & passenger, reports) of another region and the same thing is applied in Tagmytaxi solution.

6. What roles does a company admin panel play in taxi booking ?

Company admin panel has direct control over all the dispatcher's phone bookings, managing bookings, managing drivers, taxis , payments and reports in his region. Like wise many company admin panel operates in their respective regions.

7. Can the company admin panel be customised to taxi companies needs ? Yes, Tagmytaxi solution can be customised as per taxi company needs.

 

8. Is the company admin panel details updated in realtime ?

Yes, Tagmytaxi solution has good uptime and runs in the cloud. So each and every trip happenings has a real time updation.

9. More doubts about company admin panel, What should be done ?

Feel free to contact us for any reason over any mode of communication. http://www.tagmytaxi.com/contact-us.html

Master Admin Panel

1. What is Master Admin panel ?

Master Admin panel has a total control over all the company admin panels, dispatcher panels, Drivers, Passengers, taxis and transactions occurring. Over all Taxi management process is controlled using Master admin panel. There can be only one master admin panel is one taxi company. Master admin panel has all the features except dispatching system.

2. What roles does a Master admin panel play in taxi company ?

Using the master admin panel the taxi company can set their taxi company website, social networking sites, SMTP mail settings, SMS settings, payment gateways, contacts, country, states, cities, CMS, add and manage company admin panels, dispatchers, drivers, taxis, packages and more of all the regions.

3. Can the Master admin panel be customised to taxi companies needs ?

Yes, Tagmytaxi solution can be customised as per taxi company needs.

4. Is the Master admin panel details updated in realtime ?

Yes, Tagmytaxi solution has good uptime and runs in the cloud. So each and every trip happenings has a real time updation.

5. More doubts about Master admin panel, What should be done ?

Feel free to contact us for any reason over any mode of communication. http://www.tagmytaxi.com/contact-us.html

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