FAQ

Tagmytaxi is a complete package that delivers an uncompromising solution to automate taxi operations. The application holds a web booking engine, passenger app, driver app and a dispatch software, and enables easy booking, managing and executing of the taxi hiring and dispatch process from a single platform. Tagmytaxi saves time and investment over manpower with a 99% automated software.

Tagmytaxi helps taxi companies to cut down on the efforts laid in manually dispatching vehicles and provides a world-class infrastructure for the existing taxi businesses to satisfy their discerning customers. Tagmytaxi extends a dispatch software to efficiently manage transactions and assign jobs, auto perform fare calculations and CRM activities, and extract reports from dashboard.

Yes. Tagmytaxi adapts itself to small, medium and big taxi companies. It has all in-built features in its admin panel to rightly fit into the requirements of all taxi companies.

Tagmytaxi needs least guidance to work on. It is a ready to use software suitable for all kinds of transportation business. To keep the software user friendly and affordable was one of our prime objectives.

You just need to have a smartphone and a PC connected to the Internet. No extra hardware. No heavy equipment. No set up fees and no carbon footprints. Log in from any location you are in. Tagmytaxi easily fits into your existing taxi business, assisting in scaling new heights.

With our 24/7 support team, we never let you handle a problem alone. Reach us over the phone, email, live chat or Skype. We have a team dedicated to solve your issues at the earliest possible.

Visit the Pricing or Contact us page in our website. You will be assisted by our representatives providing you the complete details regarding payments. Once you are convinced with the payment procedures, you will be sent the login credentials to sign in to the application and all technical support to ensure a smooth taxi hiring process.

No, there are no extra fees or charges. We only charge based on the pricing plans displayed in the Pricing section.

Yes, you can white label, redistribute or resell Tagmytaxi platform to a third person. You are the sole proprietor to the entire Platform. You can use this platform for your own purpose with your brand name and logo.

Based on the size of the company, it takes a maximum of three days to set up the application and start the business after the signing of the contract and the payments. It may probably require additional time for big taxi companies as the application needs to be set up in all the vehicles. But we have a team all set to meet your needs efficiently without any delays.

Feel free to contact us for any clarification over any mode of communication or visit us at www.tagmytaxi.com/contact-us.html

The Tagmytaxi passenger app is a free to download, GPS based taxi booking app letting passengers to book their rides from any location.

A personalised passenger app branded under the company name can enhance the company's market image, provide passengers with an easy mode of booking and thus keep the taxi company technically updated.

Tagmytaxi can handle unlimited number of concurrent passengers. It offers a powerful, dynamic and accurate response to each and every trip request.

Logging in using Facebook credentials helps passengers use the same credentials to hire a taxi. No more remembering another username and password.

Passenger profile can be accessed only by the taxi company and their dispatchers.

Yes. Taxi companies can block any passenger anytime under circumstances like spam booking, malpractices, credit card fraud or any other reason.

Yes. Tagmytaxi passenger app is completely open source and thus can be customised as per the specifications of taxi companies.

Passengers can change their taxi model preference or re-book taxi after sometime in case of unavailability of taxis. Passengers also have the option to book a taxi over the phone contacting the taxi company or the dispatcher.

Passenger app is designed in such a way that it takes only a few seconds to receive the confirmation from the driver. If the driver rejects a particular trip, the trip request will then be sent to the next available driver.

Yes. Passengers can view the name, image, taxi number, driver ratings, estimated time of arrival of the drivers and also have the option to call the driver over the phone once the passenger's trip request is accepted.

Yes. Passengers can cancel the ride while driver is on the way to pick up location. However, passengers will be charged with a cancellation fee.

Yes. Passengers will receive the estimated arrival time of the driver once the trip request is accepted.

Trip history provides all details of the previous bookings and those scheduled for future dates of a particular passenger by day and month. This helps passengers to plan the trip, compare trip details and keep a track of the payments and e-receipts.

Yes. Passengers can track the route of the ongoing trip using GPS locator in the passenger app.

Waiting timer is one unique feature in Tagmytaxi solution where passengers can halt the taxi in the middle of a trip for a specific time period and again start the trip from that point to the destination. This waiting time is calculated and charged based on the taxi company norms.

No. Passengers can pay the taxi fare only after the completion of the trip.

A passenger can save one or more credit card details in the passenger app and any one credit card can be made default so that taxi fare will be charged only from the credit card set as default. The default credit card can be changed anytime by the passenger. This feature is designed for the convenience of the passengers to make quick transactions.

Yes. Passengers can pay in cash after completion of the trip. Passengers should intimate the driver while processing the payment via driver app to select the payment mode as "cash". This payment mode will be reflected in taxi company's admin panel so that the company can track and collect the cash from the driver.

Yes. The passenger app holds a wallet system to which passengers can credit money within the prescribed limit using credit card, in advance. Every time a passenger hires a taxi, the specific trip fare will be deducted from the passenger wallet and the remaining amount can be used for the next ride. This is designed to avoid the difficulty of using credit card for each payment.

Yes. Passengers are provided with e-receipts for payment confirmation after the trip and an invoice is sent to the registered email id.

Driver rating is a medium through which passengers can share the feedback regarding the trip which, in turn, helps taxi companies monitor the services provided by the drivers.

Yes. Passengers can share the ride and split the fare among friends in their contact list.

Social sharing is sharing the experience of a ride with friends through social networking sites. Taxi companies can provide reward points to those passengers, and in return, taxi companies are benefitted by establishing a brand identity and a wider reach through social media. It is optional for passengers to share their comments on the trip in social media.

Passengers can contact the taxi company via passenger app with the details given in the About us page and give away the feedback.

Feel free to contact us for any clarification over any mode of communication or log on to www.tagmytaxi.com/contact-us.html

Driver app is meant to respond to its passengers immediately after receiving a trip request. Each driver is provided with distinct login credentials. Upon activating GPS over driver app, taxi companies can easily track taxi movements, assign trips and manage drivers in a more efficient manner.

A personalised driver app branded under the company name can enhance the company's market image, provide drivers with an easy mode of accepting trip requests and thus keep the taxi company technically updated.

Tagmytaxi can handle unlimited number of concurrent drivers. It offers a powerful, dynamic and accurate response to each and every trip request.

Drivers have the option for password recovery by clicking the "forgot password" button. Then enter the mobile number and receive the password as SMS to the registered mobile number.

No. A driver can have only one login. This helps to keep track of the activity of a particular driver.

Yes. Taxi companies can have a backup of the passwords of drivers, that is, taxi companies can change a driver's password anytime via the admin panel.

Yes. Taxi companies can block any passenger anytime under circumstances like misuse of driver app, malpractices or any other reason.

All driver profiles can be accessed by the taxi company and their dispatchers. Passengers can access the profile (limited details) of only the particular driver who accepts their trip request.

Drivers can go offline during recess, when busy or due to any other reason. A driver who is offline will not be reflected in the passenger app while booking. Taxi companies can track the drivers who are offline in the taxi company admin panel.

If a driver rejects a passenger request due to some reason, the passenger is sent a notification to try booking the taxi again. In the next booking request, the server would automatically allot the passenger with the next available driver.

The master admin panel of the taxi companies holds the option to either hide or show passenger details to drivers. Drivers, if have access to passenger details, can view only the passenger name, profile image and pick up location. The drivers are also given the alternative to call the passenger over the phone, if required.

Waiting timer is one unique feature in Tagmytaxi solution where passenger can halt the taxi in the middle of a trip for a specific time period and again start the trip from that point to the destination. This waiting time will be calculated and charged based on the taxi company norms.

As the destination is not mandatory to be mentioned while booking the cab, passengers can change the route as per their convenience during the trip. Drivers can view the route using GPS in the driver app. Similarly, taxi companies can track the taxi movements using GPS in the admin panel.

Driver app has an option to automatically calculate the taxi fare. Drivers can select the mode of payment and process the payment. Once the payment is processed, passengers are sent e-receipts for payment confirmation.

Driver rating is a medium through which passengers can share the feedback regarding the trip which, in turn, helps taxi companies monitor the services and activities of the drivers.

Every trip and transaction has a trip id. This acts as a reference id to passengers, drivers, dispatchers and taxi companies, and can be saved for future reference.

Ongoing trip in the driver app states the details of the trip in progress. It shows the passenger details, pick up location, drop location and the GPS route map.

Statistics in the driver app shows the number of trips completed, rejected, time duration and total revenue.

The Assigned taxi option in the driver app provides drivers with details on the taxi assigned to them for a specific time period.

Drivers can contact the taxi company via driver app with details provided in the Help section.

The driver app do not handle any activity regarding driver remuneration. Taxi companies can formulate their own norms for the same.

Feel free to contact us for any clarification over any mode of communication or visit us atwww.tagmytaxi.com/contact-us.html

Dispatcher panel is a online portal that serves to accept telephone booking, manage drivers and assign trips. The booking operations are handled from dispatch call centres located either in the taxi company premises or offshore.

Dispatcher panel serves to manage orders under one roof for a quicker and more efficient service. Recurrent bookings can be automated through dispatcher panel, also providing the alternative to choose between manual or auto dispatch of taxis and thus serving all types of passengers.

Tagmytaxi can handle unlimited number of concurrent dispatchers. It offers a powerful, dynamic and accurate response to each and every trip request.

Yes. Taxi Companies can block any dispatcher anytime under circumstances like misuse of dispatcher panel, malpractices or any other reason.

Yes. Taxi companies can have a backup of the passwords of dispatchers, that is, taxi companies can change the dispatcher password anytime via the admin panel.

The admin panel of a taxi company has the option to hide or show specific details to a dispatcher. Generally, a dispatcher of one region will not have access to the details (details of drivers and passengers, and transaction reports) of another region and the same is applied in the Tagmytaxi solution.

Dispatchers are an integral part of the company as they hold the responsibility to accept reservations over phone, manage bookings, manage drivers, taxis, payments and reports of a particular region.

The Google Map in the dispatcher panel helps dispatchers to locate the passengers and drivers and thus assign drivers with trips accurately and promptly.

Yes. Tagmytaxi provides a real time updation of all relevant details of all rides and transactions.

The Google Map helps dispatchers to keep track of all the trip details such as the pick up time, travel duration, waiting time, travel route, trip fare, mode of payment and so forth.

Yes. Dispatchers can make calls using the in-built VoIP feature.

Dispatcher panel consists of the search and filter options to save the details of all rides, drivers and passengers by date, name, email id, trip id, status and payment type.

The Dispatcher panel do not handle any activity regarding dispatcher remuneration. Taxi companies can formulate their own norms for the same.

Feel free to contact us for any clarification over any mode of communication or log on to www.tagmytaxi.com/contact-us.html

Company admin panel is implemented in big taxi companies that has several branches in various states and cities. The Company admin panel handles dispatchers, drivers, passengers and transactions within its geographical limits. There can be many company admin panels for a taxi company controlled by a single master admin panel. Company admin panel automatically updates itself with every transaction occurring in its geographical limit and comprises of all the features of the dispatcher panel. Small taxi companies do not require to have a company admin panel as they aren't spread across various states or cities.

Tagmytaxi can handle unlimited number of concurrent company admin panels at the same time. It offers a powerful, dynamic and accurate response to each and every trip request.

Yes. Taxi companies can block any company admin panel anytime under circumstances like misuse of company admin panel, malpractices or any other reasons.

Yes. Taxi companies can have a backup of the passwords of all company admin panels, that is, taxi companies can change the password anytime via the master admin panel.

Master admin panel of the taxi company has a setting to hide or show specific details to company admin panel. Generally a company admin panel of one region will not have access to the details (details of driver & passenger, reports) of another region and the same thing is applied in Tagmytaxi solution.

The Company admin panel has direct control over bookings, drivers, passengers, taxis, payments and reports of all dispatchers under a particular taxi company.

Yes. The Tagmytaxi company admin panel can be customised to the specifications of the taxi companies.

Yes. Tagmytaxi provides a real time updation of all relevant details of all rides and transactions.

Feel free to contact us for any clarification over any mode of communication or visit us at www.tagmytaxi.com/contact-us.html

Master admin panel has a total control over all the company admin panels, dispatcher panels, drivers, passengers, taxis and transactions occurring. The whole taxi management process is controlled by the master admin panel. There can only be a single master admin panel for a taxi company. The Master admin panel comprises of all the features except the dispatch system.

Using the master admin panel, taxi companies can set their website, social networking sites, SMTP mail settings, SMS settings, payment gateways, contacts, countries, states, cities, CMS, add and manage company admin panels, dispatchers, drivers, taxis, packages and much more for specific regions.

Yes. The Tagmytaxi master admin panel can be customised to the specifications of the taxi companies.

Yes. Tagmytaxi provides a real time updation of all relevant details of all rides and transactions.

Feel free to contact us for any clarification over any mode of communication or visit us at www.tagmytaxi.com/contact-us.html